Pop Goes the Monkey® only designs and promotes our products. We do not print these items ourselves; we rely on our high-quality industrial printing partners to bring them to you. This allows us to offer thousands of unique products without the tremendous cost of carrying inventory.
To fulfill orders efficiently, our production partners review and group the items ordered throughout the week into efficient print batches. Sometimes running separate print jobs across multiple printers for each order. Because orders may be processed in stages, some items may begin production shortly after purchase while others may take longer. Our team also monitors and sorts orders manually to help ensure quality and accuracy.
As a result, orders must be treated as final once payment is successfully processed. We are generally unable to change, combine, cancel, or modify orders after checkout, except at the sole discretion of Pop Goes the Monkey. Changes to your orders after they are placed can cause significant issues and inefficiencies with this process.
We can sometimes add or combine orders to save on shipping cost but, any alteration to your order is granted solely at the discretion of Pop Goes the Monkey staff.
After your items have been printed, they are sent directly to you by that production facility. If different vendors produce the items you ordered, you will receive multiple packages in the mail from each facility. Shipping cost are calculated and charged based on the rates from our shipping partners and will be displaied at checkout.
If you encounter any issues with your order after receiving your package, please email us within 14 days of receiving it at help@popgoesthemonkey.com. Please include our order number, a description of the problem, a photo of the products you received, and the packing slip. Refunds or re-prints are only considered if an item is damaged, misprinted, or incorrectly fulfilled. Because all products are custom-made to order, we do not accept returns or offer refunds for change of mind, dissatisfaction, or sizing issues.
EU Customers: Our products, including digital assets, are also exempt from EU Directive 2023/2673, including the 14-day withdrawal period and “Cancel Contract” requirement. By completing checkout, you acknowledge and accept these terms and waive any applicable withdrawal rights once payment has been processed.
Pop Goes the Monkey may review customer concerns on a case-by-case basis at its sole discretion.
For more details see our Terms of Service.