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Shipping & Handling

Custom Print-on-Demand Service

Once your order is processed, it is sent directly to our production partners, where your items are produced on-demand. There is no warehouses or inventory we pull your order from. It is printed just for you and send directly from the factory floor directly to your doorstep.

Because of this, your orders will come in a packages branded by my manufacturers, like Shapeways or Monkey Resin™. The time it takes to produce your order is NOT included in the delivery time estimate, but you will be contacted once the package has shipped from the distribution centers. 

NOTE: Apparel items (Stickers, Hats, etc.), Fine-Detail Plastic and Monkey Resin™ are produced, packaged and shipped from separate locations. 

If your order includes a combination of these items or materials, your final shipping price will be the combined total of each shipment. 

This will most likely result in one part of your order showing up before the other(s), even though it might appear to have the same tracking number. Everything should arrive within a week or so of each other. If not, contact us and we’ll track it down through our vendors. 

 

Current Shipping Rates

Costs by destination as of February 18th, 2021.

Please remember that the delivery time estimates do not include production times, they are strictly estimates that indicate how long your package may take to arrive after it ships.  All prices exclude VAT and Sales Tax.  

United States (2-5 Business Days)
Shapeways: $ 9.99  - Monkey Resin™: $ 8.99

Canada (3-8 Business Days)
Shapeways: $ 14.99  - Monkey Resin™: $ 13.99

Netherlands, Belgium, Germany, Luxembourg (3-8 Business Days)
Shapeways: $ 9.99  - Monkey Resin™: $ 17.99

United Kingdom (3-8 Business Days)
Shapeways: $ 19.99  - Monkey Resin™: $ 17.99

Rest of EU (Delivery Time Varies)
Shapeways: $ 14.99  - Monkey Resin™: $ 17.99

Australia, New Zealand (Delivery Time Varies)
Shapeways: $ 19.99  - Monkey Resin™: $ 17.99

Rest of World (Delivery Time Varies)
Shapeways: $ 34.99  - Monkey Resin™: $ 17.99

 

You will receive an email to the email address linked to your Pop Goes the Monkey account as soon as your order is shipped. This email will contain a tracking code you can use to check the current status of your shipment.

Please note that our carriers only pick up orders on business days and it may take a couple of hours for the status to update online. If you order was shipped on Saturday, you will be able to see a status change on Monday evening the earliest.

 

    Automated Production Policy

    The fact that each of our products are printed-on-demand is a big part of why we're able to offer so much variety. This allows Pop Goes the Monkey to offer thousands of unique products without the tremendous cost of carrying inventory. 

    Because of that, it also means that that we cannot combine, change, or cancel an order once it has been placed. Once you place your order, it goes to an automated manufacturing queue at sometimes multiple third-party fulfillment companies, shortly after you place your order.  

    Once you receive your order, we can offer returns, exchange or refunds only if there is an error made in production or your item is damaged or defective when you receive it. In that case, please email us a photo of the products you received along with the packing slip. For more details see our Terms of Service.