Updated 11:20 PM EST, March 25, 2025
I can now report that some of our packages traveling through the US customs on their way to other parts of the world are being detained as well. One order on it's way to France has held for 10 days in Chicago. The Postal Service could not explain why they are being held, or in their words "delayed", but I must warn everyone that our normal shipping time-frames are unreliable.
We will be looking for other ways around the US for international packages but at the moment, we have limited options. Please expect delays.
-March 18, 2025
As of today, no one has reported any extra fee for US customers. However, I've noticed that the packages are being held in customs longer than usual when crossing into the US. I have seen some orders are being held for nearly a week. Please allow a few extra days to our usual shipping times.
If you live in the USA, I highly recommend using the USPS website to track your package once it crosses the border. You can use the same tracking number from the Canadian Postal Service. I've noticed you will get some more detailed information and sign up for alerts and messages.
-February 27, 2025
Just so you know, all of our 3D-printed items are produced in Canada. They are then shipped through the Canadian Postal Service to your country's Postal Service after they clear customs.
At this moment, it's unclear exactly how Trump's tariffs will be enforced. Still, after the tariffs are officially implemented, U.S. customers may need to pay an additional customs fee to receive their packages. This may require a trip to the Post Office. We highly recommend that once your package is inside the country, you switch to USPS to track your order and sign up for delivery alerts. Use the same tracking number issued by Canada Post. If your number isn't found in the USPS, the package isn't officially in the country yet. This may be because it's being held up in customs.
We believe that the dollar value of most orders will likely fall below the threshold that triggers these tariffs. However, we can't be sure yet.
We promise to continue monitoring the situation as it develops and provide updated information as we learn more. These tariffs are currently scheduled to be implemented on Tuesday, March 4th, 2025.